Returns & Refunds Policy (Digital Products)

1. Right of withdrawal

Under Article VI.53(12) of the Belgian Economic Law Code, digital content (online courses, coaching, training materials) is exempt from the 14-day right of withdrawal if:

Delivery has started with your explicit consent before the 14-day period ends.
The product is provided entirely in digital form (no physical items).

→ No refunds will be issued after the access link or materials have been sent.

2. Explicit consent (required)

Before purchase, you must check a box confirming:

"I acknowledge that this is a digital product (online training, coaching, etc.) and access will be granted immediately after payment. I expressly waive my right of withdrawal upon receipt of the access link or login credentials."

3. Exceptions (eligible refunds)

Refunds may be considered only in these cases:

Technical failure preventing access (after verification by our team).
Our error (e.g., wrong link sent or content not matching the description).

→ No refunds will be granted for:

Change of mind.
Non-use after purchase.
Partial access (if the client has already viewed part of the content).

4. Refund request process

If you believe you qualify for an exception:

Email us within 48 hours of receiving access: disaya.bxl@gmail.com.
Include:
- Your order number.
- Reason for the request (with evidence if applicable, e.g., screenshots of errors).

We will respond within 5 business days. Approved refunds will be processed via the original payment method.

5. Contact us

For questions about this policy:

Email: disaya.bxl@gmail.com.

Key notes for compliance (Belgium/EU)

This policy aligns with EU Directive 2011/83/EU and Belgian law, which exempt digital downloads from withdrawal rights once delivery starts.
Always keep proof of consent (order logs, checkbox confirmation).